Returns/Exchanges

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Pook will gladly exchange or refund items within 30 days of receiving purchased items with an original receipt.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pooktoques@hotmail.com or contact Joe Barbosa at 519-859-3008

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange an item such as a ONESIE, send us an email at pooksupport@pook.ca informing us of what you would like to exchange and send your item to:

POOK

22 Pegler Street Unit A.

London, Ontario. N5Z 2B5

Canada

You are responsible for returning the item to us.  We will pay to ship the exchange item back to you. 

Please note in the package your order number and what you would like to exchange for.   

PLEASE BE SURE TO USE THE SIZING CHART BEFORE ORDERING TO AVOID ANY COMPLICATIONS

If you have any questions about sizing, please send an email to Pooksupport@pook.ca with height and weight of the individual and we do our best to assist you. 

Please note: you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PLEASE BE SURE TO USE THE SIZING CHART BEFORE ORDERING TO AVOID ANY COMPLICATIONS

At this point we will send a PAYPAL invoice of $9.99 to cover the cost of shipping back for the exchanged item. One this invoice is paid we will send you the requested exchange. Should you have any concerns please do not hesitate to contact us at pooktoques@hotmail.com or Joe Barbosa at 519-859-3008 for any reason. We want to resolve all concerns you may have and encourage dialogue to do so.

This does not apply for orders outside of North America – SALES ARE FINAL FOR INTERNATIONAL ORDERS.

Shipping

To return your product, you should mail your product to:

POOK

22 Pegler Street Unit A.

London, Ontario. N5Z 2B5

Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

US CUSTOMERS

PLEASE READ CAREFULLY WHEN SHIPPING FROM THE U.S. THIS MUST BE WRITTEN ON A PIECE OF PAPER AND ATTACHED TO THE PACKAGE. OR IT WILL NOT BE ACCEPTED FROM POOK. IT MUST ALSO BE SHIPPED BACK WITH USPS (UNITED STATES POSTAL SERVICE).

THIS ITEM IS A CUSTOMER RETURNED PRODUCT THAT ORIGINATED IN CANADA.

PLEASE NOTE THAT NO HST CHARGES ARE APPLICABLE ON THESE RETURNED GOODS, THANK YOU.

POOK

22 Pegler Street Unit A.

London, Ontario. N5Z 2B5

Canada